About XBM
Find out more about XBMLet our expert knowledge of printers, photocopiers, MFPs, print fleet management, Digital and AV communication technologies help guide you in the right direction.
Digital Technology
XBM supplies the latest digital print solutions, document management systems, interactive AV and digital signage, IT and telecoms designed to increase your productivity.
Sustainability
XBM offers clients products and services designed to increase your business or organisation’s sustainability and reduce your carbon footprint.
Data Security
We take digital security seriously and are accreditted with Cyber Essentials to ensure all data and documents are protected and handled in line with GDPR requirements.
Local Service – Nationwide
Ensure your printer, photocopier, or MFP is kept in the best condition and automate meter readings and consumables replacements with XBM maintenance and servicing.
About XBM Limited
The XBM family of businesses are some of the fastest growing digital technology and managed print companies in the UK, with offices in Glasgow, Newcastle, Manchester, and London, a Regional Sales and Service Hub in Birmingham, and our Head Office, Regional Sales, and National Service Centre in Leeds, West Yorkshire.
Led by a management team with over 30 years of experience in business technologies, XBM was incorporated in 2008 and based in Wakefield, West Yorkshire. Whith growth came the need for more space and the business moved to Morley, on the outskirts of Leeds, West Yorkshire.
XBM grew rapidly, first opening a regional office in Newcastle and then, in 2018, expanding to the West Midlands, buying an office and later a service centre in Aston, Birmingham, with help from the Nat West Bank.
In 2022, we acquired iDoc Services Limited, a London based managed print and document solutions company with a national clientele, and Apex Workflows Limited, an East Midlands managed print and document solutions company.
In 2023, XBM acquired the assets and customer base of Managed Print Solutions (Scotland) Ltd. adding to our existing Scottish customer base, and allowing us to open our first office in Scotland, in Glasgow. Our plan for continued growth focuses on both new business and further acquisition.
Local Service – Nationwide
XBM began in Wakefield, West Yorkshire, and today our Head Office, Regional Sales office, and National Service Centre are in Morley, on the southern edge of Leeds, West Yorkshire. We have recently purchased an additional 4,000 square feet, allowing us space to spread out our ever expanding teams.
With offices in Glasgow, Newcastle, Leeds, Manchester, Birmingham and London and service technicians based locally nationwide, XBM provides a local service to thousands of customers. We support every size of business and organisation, from micro businesses to corporate and commercial multisite businesses, charities and not for profits, and a wide range of public sector organisations.
And at the core of that business is our goal to provide outstanding customer service, becoming a customer first organisation.
Our Core Values
With over 30 years of experience in business technologies, we have built an organisation to deliver our vision for our comany’s future, a vision that can only be achieved by “living our values”.
Customer First
XBM seeks to put the customer at the forefront of everything we do as a company. We train our teams to be helpful and solution orientated.
Deliver with integrity
XBM seeks to become a trusted partner rather that just another reseller; the company our customers return to each and every time.
Develop Our People
Our people are our greatest asset and investing in their skills generates a better customer experience and a happier workforce.
Invest For Growth
By investing in our people and our company we are able to improve our services, delivering even higher levels of customer satisfaction and growth.
Mission Statement & Policies
Our core values underpin our Mission Statement: “To become the preferred supplier for organizations when choosing products or services for making documents work”.
Corporate & Social Responsibility
XBM Directors and the wider Management Team believe that to achieve the goal set out in our Mission Statement, we must all keep our focus on our customers, employees, suppliers, and the environment, and communicate this to all our employees and stakeholders. Sustainability, working practices, and our policies all feed into the type of company we are striving to become.
Sustainability
XBM believes that corporate sustainability starts with a company’s value system and a principles-based approach to doing business. This means operating in ways that meet our fundamental responsibilities in the areas of human rights, labour, environment, and anti-corruption.
The UN Global Compact
By incorporating the Ten Principles of the UN Global Compact into our strategies, policies, procedures, and practices, and establishing a culture of integrity, XBM seeks to not only uphold our basic responsibilities to people and planet, but also create a positive foundation for our long-term success. Please visit the sections below to learn more.
Policy Statements
Find out more about XBM: You can read our privacy, data, cookie, modern slavery, and other policy statements here.
National Education Print Agreement Framework
XBM Limited is on the National Education Print Agreement (NEPA2) Framework. The agreement provides a compliant framework for XBM to provide print equipment and management solutions, primarily to Universities and higher educational institutions, but also to publicly funded primary and secondary schools, further education, and the wider public sector.
The NEPA2 framework covers office document print hardware, A4 and A3 multi-functional devices, print production hardware, large format printers and plotters, print management solutions and services (including Industry Print software solution if required) and additional peripheral hardware to enable fulfilment of managed print services i.e., user authentication hardware and money loaders.
Premier Partnerships
Epson Solution+ Platinum Partner
Epson awarded XBM their top partnership award, Solutions+ Platinum Partner, one of only two in the UK. The level at which a partner participates is based on a comprehensive set of criteria including product focus, expertise, sales, and the level of support we provide for our customers.
In addition, Epson awarded XBM “Reseller of the Year 2022” and “Best Service Reseller 2022”, further demonstrating the effective co-operation of our business with a global giant and sustainable print technology leader.
Ricoh Gold Partner
XBM has a long standing relationship with Ricoh, who awarded XBM Gold Partner status. Gold Partner Certification is awarded to dealerships with both advanced levels of technical competence and highly effective service processes in place to manage the installation and maintenance of Ricoh hardware solutions. Ricoh currently lead the laser market in sustainable print solutions, something that XBM values highly.
Accreditations
ISO 9001 – 2015: Quality Management System
ISO 9001 sets out the criteria for a quality management system. The standard is based on a number of quality management principles including a strong customer focus, the motivation and implication of top management, the process approach and continual improvement. Using ISO 9001 helps ensure that customers get consistent, good-quality products and services, which in turn brings many business benefits.
ISO 14001 - 2015: Environmental Management System
ISO 14001 sets out the criteria for an environmental management system and can be certified to. It maps out a framework that a company or organization can follow to set up an effective environmental management system. Designed for any type of organization, regardless of its activity or sector, it can provide assurance to company management and employees as well as external stakeholders that environmental impact is being measured and improved.
Cyber Essentials
Cyber Essentials is an effective, Government backed scheme that helps XBM to protect both ourselves and the businesses and organisations we work with, whatever their size, against a whole range of cyber attacks.
Certification provides peace of mind that XBM’s defences will protect against the vast majority of common cyber attacks, ensuring we protect ourselves and our customers, and comply with GDPR and industry best practice.
